In the second episode of Encuentros Retail, Pascual Campos, CEO of Plaza Supermercados, champions an idea that runs throughout the conversation: retail is much more than an economic activity, it is, above all, a relationship between people. Rather than focusing on technology or the latest industry trends, Pascual places the spotlight on what he believes […]
Building trust, adaptability and engagement in a BANI environment Roundtable reflections – Retail Street Talent 2026 Retail is no longer defined solely by product, price, location or service. Increasingly, the brands that stand out are those that build genuine connections with people. Customers want to trust the brands they choose, feel part of something meaningful […]
In the first episode of Encuentros Retail, Veronika Nikolaeva, Director of E-commerce at Alcampo, shares a vision of online retail that goes beyond technology and focuses on a much more important goal: building lasting relationships of trust with customers. The Challenge of E-commerce in Grocery Retail The conversation explores one of the biggest challenges facing […]
Reflections from the Panel The connection between Employee Experience (EX) and Customer Experience (CX) is often discussed, yet rarely fully understood. Across sectors – from hospitality and sports to financial services and transport -leaders are discovering a simple truth: investing in employees isn’t just about engagement. It directly impacts the quality, consistency and emotional resonance […]
Loyalty programmes are more than points and rewards – they’re about people. Every time someone interacts with a brand, they’re sharing something personal: their preferences, shopping habits and contact details. How a brand handles that information directly shapes whether the customer will stay engaged or walk away. In today’s digital environment, where breaches and […]
Explore the interactive carousel to learn more about each phase of the customer journey: click on each stage to discover how your brand can support, nurture, and strengthen customer loyalty every step of the way. From the first point of contact to becoming true brand ambassadors, the most successful companies focus on designing memorable customer […]
In Retail, Experience Is Everything Let’s be honest: products can be copied. Prices can be undercut. But the one thing no competitor can replicate? The relationship you build with your customer. In 2025, customer engagement isn’t a “nice-to-have”, it’s your growth engine. The most successful brands are the ones who connect, listen, and show up […]
When we talk about delivering an exceptional customer experience, the focus often lands on technology, processes, or marketing. But there’s a powerful factor working behind the scenes that’s too often overlooked: the employee experience. At Retail Street Talent, we spoke with professionals from across the industry about this vital connection, and the message was clear: […]
What if we all focussed on loyalty and customer engagement as an emotional relationship, and not as something based solely around a transaction? 💬 In a keynote speech at the Retail Masters Summit in Madrid, we shared thoughts on how the industry is evolving and took away a lot of reflections from the different perspectives, experiences and […]
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