Reflections from the Panel The connection between Employee Experience (EX) and Customer Experience (CX) is often discussed, yet rarely fully understood. Across sectors – from hospitality and sports to financial services and transport -leaders are discovering a simple truth: investing in employees isn’t just about engagement. It directly impacts the quality, consistency and emotional resonance […]
Loyalty programmes are more than points and rewards – they’re about people. Every time someone interacts with a brand, they’re sharing something personal: their preferences, shopping habits and contact details. How a brand handles that information directly shapes whether the customer will stay engaged or walk away. In today’s digital environment, where breaches and […]
Explore the interactive carousel to learn more about each phase of the customer journey: click on each stage to discover how your brand can support, nurture, and strengthen customer loyalty every step of the way. From the first point of contact to becoming true brand ambassadors, the most successful companies focus on designing memorable customer […]
In Retail, Experience Is Everything Let’s be honest: products can be copied. Prices can be undercut. But the one thing no competitor can replicate? The relationship you build with your customer. In 2025, customer engagement isn’t a “nice-to-have”, it’s your growth engine. The most successful brands are the ones who connect, listen, and show up […]
When we talk about delivering an exceptional customer experience, the focus often lands on technology, processes, or marketing. But there’s a powerful factor working behind the scenes that’s too often overlooked: the employee experience. At Retail Street Talent, we spoke with professionals from across the industry about this vital connection, and the message was clear: […]
What if we all focussed on loyalty and customer engagement as an emotional relationship, and not as something based solely around a transaction? 💬 In a keynote speech at the Retail Masters Summit in Madrid, we shared thoughts on how the industry is evolving and took away a lot of reflections from the different perspectives, experiences and […]
With Meet Motivait we want to show what makes us special: our people. Meet Federica, one of our UX & Creative Designers who joined the team in December 2024. Federica has a knack for solving challenges with creativity and a collaborative spirit, always finding ways to turn ideas into something meaningful. Outside of work, she’s happiest […]
With Meet Motivait we want to show what makes us special: our people. Meet Amina, one of our UX & Creative Designers who joined the team in December 2024. Amina is a dynamic force in our creative team, driven by curiosity and an eagerness to innovate. With her passion for designing new proposals and exploring fresh […]
As we move into 2025, the retail industry continues to evolve, shaped by advances in technology, a growing emphasis on sustainability, and shifting consumer habits. The pandemic may have accelerated many of these changes, but now is time to fully embrace these new realities and meet consumers’ rising expectations. In this changing landscape, brands need […]
Employee engagement is not something that happens by chance; it is the result of a combination of interconnected factors that influence what people feel, think, and do in their daily work life. Creating a culture of engagement not only improves performance but also strengthens the emotional bonds between employees and the company. But how can […]
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