{"id":22855,"date":"2026-02-12T09:49:27","date_gmt":"2026-02-12T09:49:27","guid":{"rendered":"https:\/\/www.motivait.net\/?p=22855"},"modified":"2026-02-12T14:23:25","modified_gmt":"2026-02-12T14:23:25","slug":"la-experiencia-del-cliente-depende-del-engagement-de-los-empleados","status":"publish","type":"post","link":"https:\/\/www.motivait.net\/es\/2026\/02\/12\/la-experiencia-del-cliente-depende-del-engagement-de-los-empleados\/","title":{"rendered":"La relaci\u00f3n \u201cespecial\u201d: por qu\u00e9 la experiencia del cliente depende del engagement de los empleados"},"content":{"rendered":"<div class='avia-video avia-video-16-9   av-lazyload-immediate  av-lazyload-video-embed  '   itemprop=\"video\" itemtype=\"https:\/\/schema.org\/VideoObject\"  data-original_url='https:\/\/www.youtube.com\/watch?v=kkmaMTrhh90' ><script type='text\/html' class='av-video-tmpl'><div class='avia-iframe-wrap'><iframe loading=\"lazy\" title=\"NET x Motivait: How employee engagement shapes customer experience\" width=\"1500\" height=\"844\" src=\"https:\/\/www.youtube.com\/embed\/kkmaMTrhh90?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div><\/script><div class='av-click-to-play-overlay'><div class=\"avia_playpause_icon\"><\/div><\/div><\/div>\n<h3><strong>Reflexiones de la mesa redonda<\/strong><\/h3>\n<p><span data-contrast=\"auto\">La conexi\u00f3n entre <strong>la Experiencia del Empleado (EX) y la Experiencia del Cliente (CX)<\/strong> se comenta a menudo, pero rara vez se entiende por completo. En sectores tan diversos como la hosteler\u00eda, el deporte, los servicios financieros o el transporte, los l\u00edderes est\u00e1n descubriendo una verdad sencilla: invertir en los empleados no se trata solo de engagement. Tiene un impacto directo en la calidad, la consistencia y la conexi\u00f3n emocional de las experiencias que reciben los clientes.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Bas\u00e1ndose en los conocimientos de referentes del sector, emergen varios temas clave que muestran c\u00f3mo el EX impulsa el CX y <strong>c\u00f3mo las organizaciones que ponen a sus empleados en primer plano terminan mejorando la experiencia de todos con quienes interact\u00faan.<\/strong><\/span><strong>\u00a0<\/strong><\/p>\n<h3>Lee el art\u00edculo para conocer todos los detalles:<\/h3>\n<p><a href=\"https:\/\/www.motivait.net\/wp-content\/uploads\/2026\/02\/NetXMotivait_ReflexionessobreelPanel_ESP.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22865 size-full lazyload\" data-src=\"https:\/\/www.motivait.net\/wp-content\/uploads\/2026\/02\/NetXMotivait_Blog_Banner_ESP.jpg\" alt=\"Reflexiones de la mesa redonda. C\u00f3mo el engagement de los empleados influye en la experiencia del cliente. Lee el art\u00edculo completo.\" width=\"3600\" height=\"1590\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 3600px; --smush-placeholder-aspect-ratio: 3600\/1590;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22865 size-full\" src=\"https:\/\/www.motivait.net\/wp-content\/uploads\/2026\/02\/NetXMotivait_Blog_Banner_ESP.jpg\" alt=\"Reflexiones de la mesa redonda. C\u00f3mo el engagement de los empleados influye en la experiencia del cliente. Lee el art\u00edculo completo.\" width=\"3600\" height=\"1590\" \/><\/noscript><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Reflexiones de la mesa redonda La conexi\u00f3n entre la Experiencia del Empleado (EX) y la Experiencia del Cliente (CX) se comenta a menudo, pero rara vez se entiende por completo. En sectores tan diversos como la hosteler\u00eda, el deporte, los servicios financieros o el transporte, los l\u00edderes est\u00e1n descubriendo una verdad sencilla: invertir en los [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":22844,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[76],"tags":[264],"class_list":["post-22855","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-engagement-es","tag-blog-es"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>La relaci\u00f3n \u201cespecial\u201d: por qu\u00e9 la experiencia del cliente depende del engagement de los empleados<\/title>\n<meta name=\"description\" content=\"Descubre c\u00f3mo priorizar la experiencia de los empleados mejora la experiencia del cliente y fortalece el 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